Terms & Conditions

Owner of Website

This website (“Website”) is owned by Goldstar Global Ltd. The Website consists of public areas (“Public Area”) with unrestricted access and private areas (“Private Area”) with restricted access. Any reference to the Website is intended to apply to both areas.

The Website

The Public Area of the Website provides information about the mechanics of precious metal transactions and current information about precious metals including indicative pricing. The Private Area allows you to book transactions, enter beneficiary account details and access information about your account online (collectively “the Services”).

Access to Private Area with Username and Password

When you enter into a Client Agreement with us, you will be able to obtain a username and password with unlimited or prescribed levels of authority in order to enable you and your authorised representatives to access the Private Area of the Website and use the Services.

You accept these terms and conditions of use each time the Private Area is accessed by anybody using your username and password. Goldstar Global will not check the identity of the user every time the username and password are used. It is your responsibility to ensure the security of your username and password. Goldstar Global will be entitled to assume that anybody who uses the username and password has your full authority to do so and accepts no responsibility for misuse or unauthorised access unless you have notified Goldstar Global in accordance with this Agreement.

Legitimate Use

You agree to use the Website only for legitimate purposes. You agree not to interfere with, damage (or attempt to interfere with or damage) or reverse-engineer any code, data or software on or associated with the Website. You agree to access the Private Area only in accordance with the terms of any client agreement you enter into with Allocated Bullion Exchange (ABX).  

Ownership of Information on the Website

The copyright in the Website and all associated material is the property of Goldstar Global or third parties from whom the material has been licensed. By accessing or using the Website, Goldstar Global grants you a limited licence to view and otherwise access content on the Website, but you are not authorised to use such content or source code for any other purposes, including reverse-engineering or copying that content or source code, unless otherwise specified. All other rights are reserved, and, except as outlined in this agreement or as otherwise permitted by the Copyright Act 1968, no part of the Website and associated material may be reproduced or published in any form or by any means, electronic or mechanical, including photocopying, recording, or by information storage or retrieval system, without the prior written permission of Goldstar Global.

Use of Information on the Website

The information, including any charts, graphs and models, (“Information”) on this Website has been obtained from sources believed to be reliable and has been prepared in good faith and with all reasonable care. However, Goldstar Global makes no warranty, express or implied, concerning the suitability, completeness, quality or exactness of the Information. Neither Goldstar Global, nor any of its providers of information, assume any liability to you, or to any other third party, for the accuracy of the Information or for any errors or omissions therein, nor will Goldstar Global or any of its providers of information have any liability for the use, interpretation or implementation of the Information.

Accuracy of Information on the Website

By providing the Information on this Website, Goldstar Global undertakes no obligation to update the Information.  Forecasts, opinions or strategies herein are based on assumptions, market conditions and available information at the time of writing and may change without notice.

No Financial Advice

The Information contained in this Website does not constitute either general or personal financial product advice, and nothing relating to the provision of the information herein shall be construed as creating a fiduciary, financial or other advisory relationship between Goldstar Global and the user or any other third party. Any comments or statements made are not a recommendation that a particular course of action is suitable for you and should not be regarded as financial product advice. Before making any investment decision on the basis of any reports or information provided, you must read any relevant disclosure document and make your own investigations regarding the accuracy, reliability and completeness of this information. You should also seek expert professional advice about the offer in light of your particular financial circumstances and particular investment objectives or needs.

No Liability for Delays or Technical Problems

Subject to any conditions and warranties implied by legislation and to the terms of the client agreement you have with us, Goldstar Global excludes liability for any delay, interruption or unavailability of the Website. You acknowledge that we operate an online platform that could be subject to technical, or other, problems, the nature and duration of which may be beyond our control. Our Service also involves the use of intermediaries who are outside our control.

Access to the Website

Goldstar Global will use all reasonable efforts to provide access to the Website at all reasonable times, but cannot guarantee that such access will never be interrupted as a result of technical or other unforeseen problems.

Termination of Access to Website

You may terminate your access to the Private Area of the Website at any time by giving us 48 hours written notice by email of your intention to change or terminate your username and password. In the event that you suspect that any person has gained access to your username and password without your authorisation, you should contact us immediately.

Account Records in the Private Area

You should check the account records of your online MetalDesk account carefully and promptly report to us as soon as you become aware of any payments that you think have been made in error or are payments that you did not authorise or you think were made by someone else without your permission.

Errors or Mistakes in the Private Area

You must notify us promptly if you have made a mistake while booking a transaction online or if you become aware of any delays or mistakes in processing your transactions on the part of Goldstar Global. If your funds are sent to the wrong account as the result of a mistake made by you, and we have acted in accordance with your instructions, we will be under no obligation either to recover the funds or to resend the funds to the correct beneficiary account. You will need to book a new transaction.

Indemnity by You

You fully indemnify and hold harmless Goldstar Global and its officers, employees and agents in respect of any loss, damage, cost or expense which they may sustain or incur arising from or related to the improper use of the Website by you or your authorised representatives.

External Links

The Website may contain links to other websites that are not Goldstar Global makes no representations or warranties whatsoever about any third party site. The Website provides these links as a convenience only. A link does not imply endorsement of, sponsorship of, or affiliation with the linked site. Goldstar Global accepts no responsibility for the content or use of any third party site. If you link to any third party site, you leave the Website and do so entirely at your own risk.


Goldstar Global employs secure encryption technology, but cannot guarantee that the Website will always be free of viruses or bugs or that any communication between you and the Website is secure from interception by third parties.

Alterations to the Website

Goldstar Global reserves the right to alter, without notice, the content, appearance and Services offered on the Website, provided always that, in the event of any inconsistency, the terms of the client agreement that you enter into with Goldstar Global shall prevail.

Privacy and Personal Data

The privacy policy on the Website forms part of this agreement.

Quality Assurance Framework